Influx MENA

Help & FAQ

Everything you need to know about using Influx. Can't find what you're looking for? Contact us.

For Brands

How do I create my first campaign?

Sign up as a brand, complete your brand profile, then click "Create Campaign" from your dashboard. Fill in the brief builder — the more detail you provide, the better the creator matches.

How does creator matching work?

Our algorithm analyses your campaign requirements (niche, platform, location, budget) against verified creator profiles. Matches are scored 0–100% and ranked by relevance.

Can I negotiate rates with creators?

Yes. Creators may submit a proposed rate when they apply. You can send a counter-offer from the Creators tab inside the campaign, and the creator can accept or decline.

When are payments released to creators?

Funds are held in escrow after your campaign is funded. Payment is released automatically when you approve a content submission. No manual invoicing needed.

What happens if I reject a submission?

You can request a revision with specific feedback, or reject the submission. Creators receive your feedback and can resubmit (subject to campaign terms). Rejected submissions do not release payment.

For Creators

How do I get matched with campaigns?

Complete your profile thoroughly — niches, platforms, content types, rates, and portfolio. The more complete your profile, the higher your match score on relevant campaigns.

Is there a fee to join as a creator?

No. Joining Influx as a creator is completely free. Influx earns a platform fee from brands, not creators.

How do I submit my content?

Once you've accepted a campaign, go to your Campaigns page and click the campaign. You'll find a submission form to upload your content files, caption, and posting link.

How long does payment take?

Payments are processed automatically when brands approve your submission. Payout typically reaches your linked account within 3–5 business days depending on your region.

Payments

What currencies does Influx support?

We support AED, USD, SAR, EUR, and GBP. Campaign budgets are set in the brand's preferred currency.

What is the platform fee?

Influx charges a platform fee on each transaction. This covers campaign management, escrow processing, and platform operations. The exact percentage is visible before you confirm payment.

Are there refunds?

If a campaign is cancelled before any content is approved, unspent escrow funds are returned to the brand minus processing fees. Contact support for disputes.

Privacy

Who can see my creator profile?

Your public profile is visible to brands running active campaigns. Sensitive information (shipping address, phone) is only shared with brands when you've been selected for a product seeding campaign.

How is my data used?

Your data is used to power matching, process payments, and improve the platform. We do not sell personal data to third parties. See our Privacy Policy for full details.

Account

Can I change my email address?

Email changes require identity verification. Contact support at hi@influxmena.com and we'll guide you through the process.

How do I delete my account?

You can delete your account from your profile settings page under "Delete Account". Deleting your account is permanent and will remove all your data after a 30-day grace period.

I forgot my password. What do I do?

Click 'Forgot password?' on the login page and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

Still have questions?

Our team is here to help — usually within 24 hours.

Get in touch